Reliable GPS Tracking provides vehicle tracking for account holders and the people they authorize. This policy explains what information the mobile app, web app, and related services collect, and how that information is used.
Information we collect
- Account details. Name, username, phone number, email, address, role, and a password. Passwords are stored in a hashed form.
- Vehicles and devices. Vehicle name, registration, device identifier (such as IMEI), device model, and subscription or expiry status that you or your service provider enter.
- Location from trackers. GPS coordinates, speed, heading, ignition or other device status, and the time of each report sent by the tracking device fitted to a vehicle. We may turn coordinates into a street address using a mapping service.
- Phone location. If you allow it, the app uses your phone’s location only to show your position on the map. You can turn this permission off in your phone settings.
- Alerts and places. Geofences, speed and other alert settings, and notification preferences you set.
- Reports. Trip history, distance, and other reports generated from device data.
- Payments. Recharge requests, invoices, and payment status. Card and UPI payments are handled by the payment provider. We do not store full card numbers.
- App and device. A push-notification token, so we can send alerts you have turned on, and basic app information needed to deliver updates.
- Photos. Only when you choose to take or upload a picture, such as a company logo. The camera is not used in the background.
- Biometrics. Fingerprint or face unlock, if you turn it on, stays on your device. We do not receive your biometric data.
How we use information
- Show live vehicle location, history, and reports to the accounts that are allowed to see that vehicle.
- Send alerts you have enabled, including push notifications and optional sound alerts.
- Create and manage accounts, agents, users, and billing.
- Open a live-location link when you choose to share one.
- Keep the service working, secure, and up to date.
- Answer support requests.
Who can see it
Vehicle location and reports are visible to the account that owns the vehicle and to parent accounts in that account’s hierarchy, such as an agent or administrator. A live-location link shows the shared vehicle only to people who have that link, until the link expires or is turned off.
We also use service providers that process data on our behalf:
- Hosting and database providers that run the service.
- Google, for maps, address lookup, and Firebase push notifications.
- Payment providers, such as Razorpay, when you pay online.
We may disclose information if the law requires it, or to protect the service, our users, or others.
How long we keep it
We keep account, vehicle, and location history while the account or vehicle is active, and for as long as needed for reports, billing, security, and legal duties. When an account or vehicle is removed, we delete or anonymize the related personal information within a reasonable time, except where we must keep a record.
Security
The service is served over encrypted connections. Access to vehicles and reports is limited by login and role. No method of storage or transmission is completely secure, and we work to protect information in line with the nature of a tracking service.
Your choices
- Turn notification types on or off in the app.
- Deny phone location, camera, or notification permission in your phone settings. Core tracking of fitted devices still works without phone location.
- Ask the account administrator, or contact us, to correct or delete account information.
Children
Reliable GPS Tracking is a business and vehicle service. It is not directed at children, and we do not knowingly collect personal information from children.
Changes
We may update this policy. The date at the top of this page will change when we do. Continued use of Reliable GPS Tracking after an update means you accept the revised policy.
Contact
Reliable GPS Tracking
Website: reliablegpstracking.com
You can also reach your service provider from Contact Service Provider in the app.